LABTA | Los Angeles Business Travel Association

Event Details

LABTA Welcomes

Corporate Partner Of The Month - March 2017

"LABTA Education Day"

Guest Speaker(s):

Steven Rambam, Pallorium, Inc.
Martin Elam, Deputy Federal Security Director, Los Angeles International Airport
Dave Perez, Executive Director, Global Security SEHS Sony Pictures Entertainment
Chief David L. Maggard, Los Angeles Airport Police, Heidi Huebner, LAX Pup Program

Erin L. Wilk, Global Travel Safety and Security Manager, Facebook
Dr. Eugene Delaune, Chief Medical Officer for Europ Assistance's North American Offices
Moderated by Andrew Miller, Exec. V.P. - Global Corporate Solutions/Generali Global Assistance

Shaina Bui, International Mobility Specialist, Thales
Ryan Pierce, Americas Travel Mgr, SalesForce
Chris Hurst, Stabilitas

David Holyoke, Head of Business Travel, Airbnb
Max Crowley, Uber for Business Lead, Uber


Wednesday, March 29, 2017



Registration Time:

8:00 AM

Program Time:

9:00 AM


Hyatt Regency Los Angeles International Airport


6225 West Century Boulevard
Los Angeles, CA 90045


(424) 702-1234


$20 Valet
$15 Self


Members including all GBTA or Chapter BTA Member:


Members at the door:


Non Member:


Non Member Door:



This event has already past. You will no longer be able to RSVPs for this event.

Event Details:

Privacy, Safety & Security in Travel...
In the fast paced technologically integrated world we live in today, what are the hopes for privacy, safety and security? Join us on March 29th at the Hyatt Regency Los Angeles Airport to learn more about these topics and how they impact you, your program, travelers and services! From keynotes to panels, we've got it all!

Education Day Partner:

Don't miss one of the most valuable LABTA events of 2017.

Registration: 8:00 a.m. - 9:00 a.m. Coffee and Continental Breakfast

Welcome & General Session : 9:00 a.m. - 10:00 a.m.
Keynote Speaker: Steven Rambam, Pallorium, Inc.

General Education Session : 10:15 a.m. - 12:00 p.m. General Education Session
Presentations by Martin Elam, Deputy Federal Security Director, Los Angeles International Airport and Dave Perez, Executive Director, Global Security SEHS (Security, Environmental, Health & Safety) Sony Pictures Entertainment, Chief David L. Maggard, Los Angeles Airport Police, Heidi Huebner, LAX Pup Program


Lunch & Afternoon Sponsor:

General Session - Luncheon: 12:30 p.m. - 1:30 p.m.
Global Travel Risk Management (TRM) Presentation by Erin L. Wilk, Global Travel Safety and Security Manager - Facebook, Inc. and Dr. Eugene Delaune,
Chief Medical Officer for Europ Assistance's North American Offices; Moderated by Andrew Miller, Executive Vice President - Global Corporate Solutions/Generali Global Assistance

General Session: 1:30 p.m. - 2:30 p.m. General Education Session
Panel Shaina Bui, International Mobility Specialist, Thales, Ryan Pierce, Americas Travel Manager, SalesForce; Chris Hurst, Stabilitas

General Session: 2:45 p.m. - 4:00 p.m. General Education Session/ Closing remarks
Panel David Holyoke, Head of Business Travel, Airbnb, Max Crowley, Uber for Business Lead, Uber

Trade Show & Cocktail Networking Reception: 4:00 p.m. - 6:00 p.m. Networking Cocktail Reception

Networking Reception Sponsor:

Education Day Supplier Showcase - $750/$850
LABTA Member/ GBTA Chapter Members: $750 - Non Members: $850
  • Includes a 6 foot table top (Exhibit time from (4:00p.m.-6:00p.m.)
  • Logo and name recognition on LABTA website for the months of February and March 2017 as well as on all Education Day email announcements
  • Logo display and name recognition at Education Day event
  • One registration for the full Education Day event ($125 value)
  • PLUS, one corporate guest registration ($125 value)

Table Top $750

Trade Show Exhibitors:

Speaker's bio(s):

Steven Rambam, Pallorium, Inc.
Welcome & General Session

9:00 a.m. - 10:00 a.m.

The speaker will discuss overall security challenges in the 21st century. As we all know, security can be physical, cyber, financial etc. The discussion will focus from a general "privacy" perspective. What are the current trends in the 21st century to help combat loss of privacy/security. We are all concerned about our privacy, but are we truly able to protect ourselves and if so, how? An overall look at the privacy for travelers.

Steven Rambam, Pallorium, Inc.
Pallorium, Inc.

fraudsters and the exposure of other sophisticated financial frauds and investment scams.

Investigations In The Public Interest:

Steven Rambam is perhaps best publicly known for his pro bono activities, which have included the location and investigation of nearly 200 Nazi collaborators and war criminals in the USA, Canada, Europe and Australia. Steven has also coordinated efforts to expose terrorist groups' fundraising activities in the United States and has conducted investigations which resulted in the tightening of airport security in 8 U.S. cities.

Media Coverage:
During the past thirty years more than one thousand (1,000) newspapers and magazines have reported on Steven's activities, and Steven has been interviewed by numerous local television broadcasts, and by national and international news broadcasts such as "Sixty Minutes", "48 Hours", "BBC", "CBC", "NPR", "IBA News" (Israel), NBC's "Dateline", "The National", "ARD Report Mainz", "Discovery Channel", "Geraldo", "Inside Man", ABC 20/20" and "America's Most Wanted". Steven is currently the host of a network television show, "Nowhere To Hide".

Steven is also the host of "Justice Radio" (KERV AM), the "Nowhere To Hide" reality television show, now airing worldwide, and a new investigative TV show to begin filming in June.

Steven is currently coauthoring a non-fiction book, "Stealing Your Own Identity" and he is the subject of a second non-fiction book, "Rambam, P.I.". Steven is the basis for the "Rambam" character in the series of murder mysteries written by novelist Richard "Kinky" Friedman, and he was the technical advisor for those books. Steven also serves as the Editor and coordinator of PBP's "Investigation and Intelligence Library".

Steven Rambam has lectured on topics ranging from "the location of missing persons", to "the criminal use of false identification", to "foreign investigations", to "war crimes and the pursuit of war criminals". Steven's keynote lectures, "Privacy Is Dead - Get Over It" and "International Investigations", have received worldwide recognition including a "Speaker of the Year" award.

Steven is a court-recognized expert witness on matters including "investigative techniques", "foreign investigation", "international fugitive recovery" and "sophisticated financial frauds", among other topics.

Steven holds the "CFE" board certification from the Association of Certified Fraud Examiners, the "CPP", "PSP" and "PCI" board certifications from ASIS International, the "CSAR" certification from the International Association of Asset Recovery Specialists and the "CFCS" certification from the Association of Certified Financial Crime Specialists. It is believed that Steven is the only person to hold all six board certifications.

Steven is a member of FOI (Founding Member and Education Chairman), WAD (Life Member), NAIS (Life Member), ION, AIIP, NCISS, BOMP (Founding Member), COIN, IJI, IOA, TALI, FALI, CALI, ACFE, ASIS, ACFCS, IWWA, ALDONYS (Regional Director and Board Member), SPI (former VP and Board Member) and other professional associations.

Martin Elam, Deputy Federal Security Director, Los Angeles International Airport
Dave Perez, Executive Director, Global Security SEHS Sony Pictures Entertainment
Chief David L. Maggard, Los Angeles Airport Police, Heidi Huebner, LAX Pup Program
General Education Session 2

10:15 a.m. - 12:00 p.m.

The panelists will discuss security, however from a physical perspective. Panelist questions could include:

  1. We all know that physical security is important - how does LAWA accommodate this. Is it in front of people, more behind the scenes or a combination of both?
  2. What have we learned about security after all the recent incidents worldwide, including
  3. How does Sony accommodate the physical safety and health of your travelers? We all know that health safety is important as well especially with foreign travel.
  4. How does the LA Police Department assess security relative to the global travelers that come to our fair city on any given day, including our huge number of business travelers?
  5. In closing this session - we all know how stressful travel can be - and we all know how comforting it can be to have man's best friend around - let's see what the LAX Pup Program does for travelers mood...

Martin Elam
Deputy Federal Security Director, Los Angeles International Airport

Martin Elam is the Deputy Federal Security Director (DFSD) for Los Angeles International Airport (LAX). He was promoted to the Senior Executive Service (SES) to assume duties as DFSD for LAX in December, 2013. As DFSD, he oversees security operations and over 2500 employees in Screening Operations, Regulatory Compliance, Intelligence, and Law Enforcement.

Mr. Elam previously served as the Federal Security Director (FSD) at Ontario International Airport (ONT) in Ontario, CA, as well as Palm Springs International Airport (PSP) in Palm Springs, CA for 4-months from August 2013 - December 2013. As FSD, he was responsible for providing day-to-day direction and leadership for over 300 federal employees and transportation security operations in San Bernardino and Riverside Counties.

Prior to being selected as the FSD for ONT/PSP, Mr. Elam served as FSD at Chicago Midway International Airport (MDW) in Chicago, IL for 3-years from 2010 - 2013. He successfully led a federal workforce of 480 employees at one of the busiest Category I airports in the nation, screening over 23,000 travelers per day. He focused on TSA goals and objectives, including Risk Based Security, Employee Engagement, and Organizational Efficiency. Under Mr. Elam's transformational leadership, MDW became the most efficient airport in the nation, screening 59% more travelers per employee than the average TSA airport. He developed outstanding relationships with the MDW Employee Advisory Council and AFGE Representatives - heralded as a model for collaborative labor relations by AFGE Organizers.

Mr. Elam was selected in 2008 for an Office of Personnel Management (OPM) approved Senior Executive Service - Candidate Development Program. The SES-CDP included various developmental assignments to prepare Candidates for SES Certification by an OPM Qualifications Review Board. He has worked two detail assignments at the SES level, including as (acting) Deputy Director of Financial Management in TSA's Office of Finance and Administration; and as the (acting) Deputy Director of Field Operations in Houston, TX for Customs and Border Protection (CBP). Mr. Elam completed the SES-CDP and received his SES Certification in May, 2010.

Mr. Elam worked as the Assistant Federal Security Director (AFSD) at George Bush Intercontinental Airport (IAH) in Houston, TX for 4 years where he successfully led a security workforce of over 900 employees. He directed airport security operations, including Passenger and Baggage Screening, the Behavior Detection Program, the 24-hour Security Coordination Center, the Scheduling Office, Performance Metrics and Data Analysis, as well as Stakeholder Relations.

Mr. Elam began his career with TSA in June 2002, after the attacks of 9/11, as a Supervisor on the Mobile Screening Force, traveling around the country assisting in federalizing security at several airports. He was promoted to Transportation Security Manager at Los Angeles International Airport (LAX) in October 2002, where he was instrumental in coordinating the deployment of over 2700 TSO's, implementing a Security Operations Center, and establishing a Logistics Center to support the largest TSA workforce and busiest operation in the country. He was promoted in 2003 to Primary Security Manager, and again in 2004 to Deputy AFSD at LAX, directing operations in the south terminals of LAX.

Prior to TSA, Mr. Elam worked in the aviation industry as a Contract Services Manager at LAX, managing multi-million dollar service contracts for several airlines. He led a staff of over 250 employees, including passenger and baggage screeners, wheelchair escorts, security guards, baggage handlers and skycaps. He also managed the initial set-up of new service contracts, including traveling to interview, hire, and train local management teams, as well as provide oversight of local operations during the first phase of services.

Mr. Elam was born and raised in Los Angeles, CA, where he met his wife, Shawni. They married in 2002, and have two children, Christian and Layla.

Dave Perez
Executive Director, Global Security SEHS (Security, Environmental, Health & Safety), Sony Pictures Entertainment

Dave - currently based at the Culver City headquarters for Sony Pictures Entertainment - heads the Special Events and Production Security Team responsible for security staffing, planning and operations for events and productions worldwide. Prior to joining Sony in 2015, Dave worked for CBS serving as their Director of Security for the West Coast and has recently toured with Fleetwood Mac and Barbra Streisand on their respective world tours.

Dave served 32 years in Law Enforcement, beginning his career with the City of Montebello in 1980 before a lateral transfer to the City of Beverly Hills in 1983. During his career, Dave served a variety of positions including patrol, traffic (motorcycle detail) and Special Tactic Unit -SWAT. Promoted to Sergeant in 2001, Dave then led the Crime Suppression Unit and the Personnel and Training Bureau before returning to the SWAT /Special Tactics Unit as the team leader. Responsible for all foreign and domestic dignitary visits, demonstrations and joint task force details, his experience in a variety of large scale events including the Golden Globe security planning and POTUS visits provided a broad focus on challenges with event security.

Dave has worked in the entertainment industry for over twenty years prior to his retirement from BHPD. During this time, he was handled tour security for artists such as Paula Abdul, Ricky Martin and Stevie Nicks. In addition to his event management experience, he was on staff with the Simon Wiesenthal Museum of Tolerance facilitating the state mandated Law Enforcement Racial Profiling training. Dave was a training coach in the City's leadership Academy program and taught the popular Sensitivity in the Workplace program.

Dave is a California native having attended Alhambra High School and later earning his BS degree in Occupational Studies from California State University, Long Beach. Dave is married to his beautiful and talented wife Melanie Gage Perez and is equally proud of his three sons - Nick, Jack and Sam. Dave currently resides in Santa Clarita and part time on the 405 freeway!

Chief David L. Maggard
Los Angeles Airport Police

Chief David L. Maggard Jr. was appointed Chief of Airport Police on September 1, 2016. Chief Maggard joined Los Angeles Airport Police as Assistant Chief of Operations in November of 2015. As Chief of Airport Police, Chief Maggard leads the nation's largest aviation law enforcement agency with more than 1,100 sworn and civilian employees who work at Los Angeles International (LAX), Ontario International (ONT), and Van Nuys (VNY) airports.

Chief Maggard has 30 years of experience in Public Safety, Homeland Security, Community Policing, and Patrol Operations. He served as the Chief of Police - Director of Public Safety for the City of Irvine from 2003-2015 where he led 450 public safety professionals and headed City-wide Technology, Animal Services, City Business Licensing and City Emergency Preparedness. He also implemented an innovative personnel deployment model referred to as Geographic Based Policing which has served as a model for other jurisdictions. He created a nationally acclaimed Area Traffic Officer program, which emphasizes implementing long-term solutions for traffic related problems, and created the first Construction Site Security Ordinance for the City of Irvine. Chief Maggard previously served as a Police Captain in the City of Manhattan Beach, a Police Lieutenant in the City of Indio, and a Police Officer and Police Sergeant with the University of California Police.

Chief Maggard formerly served as California's representative to the State Association of Chiefs of Police and was appointed by Governor Brown as an inaugural member of the California Board of State and Community Corrections. He served as the President of the Orange County Police Chiefs and Sheriff's Association and as the President of the California Police Chiefs Association. Chief Maggard served for a decade as a Commissioner of the Orange County Human Relations Commission and the Advisory Council of the Irvine Public Schools Foundation. He is a Fellow for the California State University, Long Beach Ukleja Center for Ethical Leadership. Chief Maggard received the Freedom Award from the United States Secretary of Defense, the Seven Seals Award from the United States Department of Defense and numerous other local awards.

Chief Maggard's educational experience includes a Bachelor of Arts in Legal Studies from the University of California, Berkley (where he was NCAA Division 1 Collegiate All-American, Track and Field), a Master of Science in Criminal Justice from California State University, Long Beach, and is currently a Doctoral Candidate in Education at Pepperdine University. He is also a graduate of the Federal Bureau of Investigation National Academy, and has published various police articles.

Erin L. Wilk, Global Travel Safety and Security Manager, Facebook
Dr. Eugene Delaune, Chief Medical Officer for Europ Assistance's North American Offices
Moderated by Andrew Miller, Exec. V.P. - Global Corporate Solutions/Generali Global Assistance
General Session - Luncheon

12:30 p.m. - 1:30 p.m.

This session brings together one of the leading global travel, medical and security assistance firms along with the creator of several robust global travel risk management programs to candidly discuss the impact travel has on the health of an employee and the true reality of safety vulnerabilities. Attend this session if you want to learn the facts and leave with industry best practices regarding how to best address Duty of Care and effectively mitigate known medical and security risks.

Learning Objectives:

  • Learn the most common health and security situations that employees will face while traveling.
  • Determine fact from fiction as it relates to global health and security news (i.e. Zika and terrorism).
  • Hear real-life accounts of business travelers; health and security experiences.
  • Identify industry best practices to mitigate known medical and security risks.

Erin L. Wilk
Global Travel Safety and Security Manager, Facebook

Currently based in Silicon Valley, Erin is the Global Travel Safety and Security Program Manager for Facebook, where she is developing and implementing an unprecedented travel risk management program for the company. From 2006 to 2016, Erin was with Bank of America in Charlotte, NC, where she joined as a member of the Global Human Resources Staffing team, supporting HR and Executive Recruiting. In 2009, she moved into Global Corporate Security where she developed, implemented and managed the Global Travel Safety Program for the company.

As a Senior Vice President, she was responsible for approximately 60,000 business travelers and over 130 country destinations a year. Previous to her employment at the bank, Erin was a Professional Matchmaker and Senior Sales Director for It's Just Lunch! Erin graduated from the University of Virginia with a B.A. in Government and later completed the inaugural Global Business Travel Association (GBTA) Manager Level certification course at the UVA Darden School of Business. Erin is the Chair of the GBTA Risk Committee and was a member of the GBTA Travel Risk Management Maturity Model Task Force. She also serves on the Advisory Board for the Global Congress on Travel Risk Management and is a 2016 GBTA Masters Honors recipient. Erin is a Leadership Charlotte Class 37 graduate and a member of the Junior League of Charlotte and the Junior League of Palo Alto-Mid Peninsula.

Dr. Eugene Delaune Chief Medical Officer for Europ Assistance's North American Offices
Dr. Delaune is the Chief Medical Officer for Europ Assistance's North American offices. He manages EA USA's in-house Medical Team which is responsible for determining the adequacy of care customers are receiving and making travel recommendations around medical evacuations and repatriations. He also sits on the Europ Assistance Group's International Medical Steering Committee, representing The Americas' interests and shaping medical policy for the group.

Dr. Delaune is a board certified Emergency Physician with medical licenses in six states, practicing clinically 80-100 hours per month in several major medical centers.

Prior to EA, Dr. Delaune served on active duty in the US Air Force and in 2003 served in Baghdad as the primary physician determining the "fitness to fly" of patients evacuated out of the war zone. He also worked as a flight surgeon for the US Air Force at Tyndall Air Force Base in Florida, Ramstein Air Base in Germany and was trained as a USAF Critical Care Aeromedical Transport Team as well as a NASA space shuttle support physician. Dr. Delaune conducted his medical residency at George Washington University, graduated from the Tulane University School of Medicine and completed his undergraduate training at the University of Notre Dame.

Moderated by:
Andrew Miller
Executive Vice President, Global Corporate Solutions/Generali Global Assistance

Andrew Miller is the Executive Vice President of Europ Assistance Global Corporate Solutions where he leads commercial operations, including marketing and partnerships within the Americas. He has been with Europ Assistance in various roles since 2013. Prior to joining EA, Andrew spent 8 years with another leading travel assistance firm with responsibility for their travel insurance and claims businesses. Before entering the travel risk world, Andrew was a member of the corporate sales team with the Baltimore Orioles. He holds an MBA from Loyola University Maryland and resides in Baltimore.

Shaina Bui, International Mobility Specialist, Thales
Ryan Pierce, Americas Travel Mgr, SalesForce
Chris Hurst, Stabilitas
General Education Session 4

1:30 p.m. - 2:30 p.m.

To discuss PSST - from an airline, expat, and travel manager perspective.

  1. What steps do our airline partners take relative to our safety/security etc.? Travelers like to feel secure with their lives onboard. We now understand what steps our facilities, police force and corporate security look at, now let's discuss the concept from our airline partners, and then travelers directly!
  2. How does AA support the ever changing landscape of safety and security - obviously it's not just the passengers, but your flight crews throughout the world as well!
  3. We've all heard of "expats" but how do they react to the world of security and safety? Oftentimes they could be in the thick of it - are they concerned? Is it more challenging to get people to accept an expat assignment given the global landscape?
  4. SalesForce travelers are all over the world - how do you support as a front line travel manager the concerns your travelers have? Do you worry about international travelers coming to the US? How to you help allay their fears? Do you receive support from your leadership relative to Duty of Care?

Shaina Bui
International Mobility Specialist, Thales

Shaina is currently an International Mobility Specialist at Thales, a global defense, aerospace and cybersecurity company. She joined the company as a Human Resources Generalist in 2013 and quickly transitioned into leading the immigration and relocation efforts for expats entering the U.S. Shaina's work has harmonized and improved the onboarding, repatriation and overall assignment experience for expats and transferees. Prior to joining the Thales group, Shaina worked for a number of U.S. and global companies including Ingram Micro, a fortune 100 company where she developed and honed her business acumen. She has spent the 10+ years of her career refining her immigration skills by working with organizations ranging from small, privately held, start-ups to global titans of industry with highly complex structures. Shaina is an active member of the SCRC and Worldwide ERC.

Ryan Pierce
Americas Travel Manager, SalesForce

Ryan Pierce is a Kansas City, MO native and has worked in a variety of roles within Procurement for more than 10 years. Currently, he is the Americas Travel Manager for Salesforce, focused on their global air and transportation strategies. In addition he continues to help build upon their Social, Mobile and Open platform within the Travel Industry and their Road Warriors Community. Prior to his current position he has managed a variety of spend categories, including Travel at HNTB and KCS Railway. Ryan now lives in San Francisco and enjoys posting photos of his cat, traveling, hiking hanging out with friends in his spare time.

Chris Hurst

Having spent a career working abroad in emerging markets and developing countries, I'm starting a company with fellow Army veterans and security specialists to make traveling and working abroad safer and more effective.

Go to to find out more. Updates coming all the time.

I've worked for organizations and led teams that attack the "big problems" constraining economic growth, and consulted at both the system/policy level, and business/organizational level (management consulting/strategy) - as both an internal consultant and an external consultant. The teams I've served with have been incredible. Working alongside my Stabilitas co-founders, it's thrilling to have the opportunity to build a new team from the ground up - with a drive for excellence and service.

Prior to co-founding Stabilitas, I was an Army Diver, infrastructure master planner, economic development consultant, business consultant, and enterprise risk manager, with professional experience in Iraq, Afghanistan, Egypt, Qatar, Kuwait, Brazil, South Korea, South Sudan, DRC, Mexico, Indonesia, and South Africa.

David Holyoke, Head of Business Travel, Airbnb
Max Crowley, Uber for Business Lead, Uber
General Education Session 5

2:45 p.m. - 4:00 p.m.

Goal: So to round out your day of PSST...let's look at some industry disruptors...we further acknowledge the concerns of safety and security that still swirl around these businesses...

  1. Airbnb for corporate travelers - how does your company support the safety of travelers? Are the corporate travelers greatly different from your leisure base? Of course, we've all heard the stories - so you have too - how do you dispel these? Is this an product area that's just going to take time to get used to? Is this something you're hearing a lot from your prospects/customers?
  2. Uber - again, another disruptor whose business has been challenged at the beginning by the concept of traveler safety and security - how are you addressing issues in this space? Transportation is a very personal area - how are you supporting the corporate mandate of Duty of Care?

David Holyoke
Head of Business Travel, Airbnb

Max Crowley
Uber for Business Lead, Uber

Max Crowley launched and is currently a lead on Uber for Business; U4B is focused on bringing Uber to the enterprise. A Chicago native, Max was one of the first 25 employees at Uber and joined to launch Uber's operations in Chicago (4th Uber market). Uber is now in 500+ cities in 70 countries globally. Before Uber he spent time in consulting at Accenture and now resides in San Francisco.