This section contains useful links for travel industry professionals.
Allowing guests to customise their experiences with the brands
CRM in Travel USA 2008 Special
Hotels have to continuously focus on whether they're providing line level team members with the right tools, and also to rigorously measure the customer experience. (1/30/2008)
The current measures of points or miles are woefully inadequate to indicate value
CRM in Travel USA 2008 Special
The current measures of points or miles give some indication of the frequency of use but are woefully inadequate to indicate value, according to Ron Kuhlmann, Vice President, Unisys Transportation. (1/30/2008)
Online is a critical channel, but that doesn't mean it is the first place to start for all companies
CRM in Travel USA 2008 Special
Many companies say they offer a CRM solution, but most provide only a portion of what is needed to manage customers truly in a holistic way. Integration with internal systems and other vendor products are key to managing customers in a consistent way. (1/30/2008)
Cheapflights gears up for international launches, appoints Group Product Director
Internet media travel company Cheapflights Ltd. has appointed Paul Hecht as Group Product Director with immediate effect. (1/30/2008)
TUI signs MoU with Lufthansa
TUI has signed a Memorandum of Understanding with Deutsche Lufthansa AG and Albrecht Knauf Industriebeteiligung GmbH. (1/30/2008)
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